There are 4 email types:
Password created – The email that is sent to the patient when you first create their account. It contains the link for the patient to create their password
Password Reset – The email that is sent to the patient when they click the forgot password button. It contains the link for the patient to create a new password.
New Assigned Item – The email that is sent when the patient is assigned an item to complete
Assigned Item Reminder – This email is sent on the date specified when assigning the item. It will be sent to the patient up to 4 times until the item is completed.
Available Variables:
- Company Name
- Patient Portal Provider Name
- Patient’s First Name
- Patient’s Last Name
- Patient’s Email Address
- Password Reset Link (Used with create password email and reset password email
Name |
Description |
Default Value |
EMAIL_TITLE |
The email subject |
A note from [PROVIDERNAME] |
PASSWORD_CREATED_BODY |
The body of the message sent when the patient’s portal access is first set up |
Dear [PATIENTFIRSTNAME],<br/> Your account to login to the [CLIENTNAME] patient portal has been created. To create your password, please click [PASSWORDRESETLINK]. You may then log on at https://portal.BackChart.com?pBCPLoginProvider=[PROVIDERNAME] using [PROVIDERNAME] as the provider name and [PATIENTEMAILADDRESS] as your username. |
PASSWORD_RESET_BODY |
The body of the message sent when the patient clicks the forgot password link |
Dear [PATIENTFIRSTNAME],<br/> Your password to login on to the [CLIENTNAME] patient portal has been reset. To log on, please click [PASSWORDRESETLINK]. You will be required to enter a new password after doing so. You may then log on as normal at https://portal.BackChart.com?pBCPLoginProvider=[PROVIDERNAME] using [PROVIDERNAME] as the provider name and [PATIENTEMAILADDRESS] as the username. |
REMINDER_BODY |
The body of the message sent on the date specified when assigning an item. |
Dear [PATIENTFIRSTNAME],<br/> [CLIENTNAME] has requested that you complete an item through the [CLIENTNAME] patient portal by [REMINDERDATE]. You can login to the [CLIENTNAME] patient portal here https://portal.BackChart.com?pBCPLoginProvider=[PROVIDERNAME] using [PROVIDERNAME] as the provider name and [PATIENTEMAILADDRESS] as the username. |
EMAIL_FOOTER |
The footer of the messages. |
Thank you,<br/> [CLIENTNAME]<br/><br/>Please do not reply to this email. |
EMAIL_REPLYTO |
The email address any replies from the patient are sent to |
|
EMAIL_FROM |
The email address the email is sent from.Please note: if you would like the emails to come from you, you will need to provide your email server address, the email account, and the password for the account. |
noreply@backchart.com |
EMAIL_SERVER |
Optional: Only needed if you would like the emails to come from your email address.
The address of your email server. |
|
EMAIL_USER |
Optional: Only needed if you would like the emails to come from your email address.The username for the email server |
|
EMAIL_PASSWORD |
Optional: Only needed if you would like the emails to come from your email address.The password of your email server |
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