There are 4 email types:
Password created – The email that is sent to the patient when you first create their account. It contains the link for the patient to create their password
Password Reset – The email that is sent to the patient when they click the forgot password button. It contains the link for the patient to create a new password.
New Assigned Item – The email that is sent when the patient is assigned an item to complete
Assigned Item Reminder – This email is sent on the date specified when assigning the item. It will be sent to the patient up to 4 times until the item is completed.
Available Variables:
- Company Name
- Patient Portal Provider Name
- Patient’s First Name
- Patient’s Last Name
- Patient’s Email Address
- Password Reset Link (Used with create password email and reset password email
Name | Description | Default Value |
---|---|---|
EMAIL_TITLE | The email subject | A note from [PROVIDERNAME] |
PASSWORD_CREATED_BODY | The body of the message sent when the patient’s portal access is first set up | Dear [PATIENTFIRSTNAME],<br/> Your account to login to the [CLIENTNAME] patient portal has been created. To create your password, please click [PASSWORDRESETLINK]. You may then log on at https://portal.BackChart.com?pBCPLoginProvider=[PROVIDERNAME] using [PROVIDERNAME] as the provider name and [PATIENTEMAILADDRESS] as your username. |
PASSWORD_RESET_BODY | The body of the message sent when the patient clicks the forgot password link | Dear [PATIENTFIRSTNAME],<br/> Your password to login on to the [CLIENTNAME] patient portal has been reset. To log on, please click [PASSWORDRESETLINK]. You will be required to enter a new password after doing so. You may then log on as normal at https://portal.BackChart.com?pBCPLoginProvider=[PROVIDERNAME] using [PROVIDERNAME] as the provider name and [PATIENTEMAILADDRESS] as the username. |
REMINDER_BODY | The body of the message sent on the date specified when assigning an item. | Dear [PATIENTFIRSTNAME],<br/> [CLIENTNAME] has requested that you complete an item through the [CLIENTNAME] patient portal by [REMINDERDATE]. You can login to the [CLIENTNAME] patient portal here https://portal.BackChart.com?pBCPLoginProvider=[PROVIDERNAME] using [PROVIDERNAME] as the provider name and [PATIENTEMAILADDRESS] as the username. |
EMAIL_FOOTER | The footer of the messages. | Thank you,<br/> [CLIENTNAME]<br/><br/>Please do not reply to this email. |
EMAIL_REPLYTO | The email address any replies from the patient are sent to | |
EMAIL_FROM | The email address the email is sent from.Please note: if you would like the emails to come from you, you will need to provide your email server address, the email account, and the password for the account. | noreply@backchart.com |
EMAIL_SERVER | Optional: Only needed if you would like the emails to come from your email address. The address of your email server. |
|
EMAIL_USER | Optional: Only needed if you would like the emails to come from your email address.The username for the email server | |
EMAIL_PASSWORD | Optional: Only needed if you would like the emails to come from your email address.The password of your email server |